1. Be sure you have consulted the Delta Translator® Help file and read the instructions pertaining to the specific operation or function you are attempting to accomplish. The Help file contains the most detailed and up-to-date operating instructions for all three individual Delta Translator programs. You can easily open the Help file from anywhere in the program by pressing the F1 key or by clicking the Help or ? button in any program window containing one. The Help file allows you to search for specific topics as well as print any topic for future reference. Additionally, you may download the Delta Translator 3.0 English User Reference Guide in .pdf Format (750 KB) which contains the very same information contained in the Help file.

2. We recommend that you review the solutions & answers to common problems, questions & requests below because has shown that these completely solve and/or answer most all the problems and questions we have ever encountered with Delta Translator® users.

3. Running Chkdsk (Windows® XP or 2000 systems) or Scandisk (Windows® '95, '98 and ME systems) on your machine and restarting (rebooting) your computer can often remedy numerous minor Windows® problems. Running Chkdsk or Scandisk on your system should be a part of your regular maintenance program.

4. If the problem you are experiencing is directly related to the operation of Windows® itself, please refer to your Windows® User's Guide, the Windows® Help file, visit one of Microsoft's numerous support web sites or contact Microsoft® directly.

5. If the problem you are experiencing is not answered in the solutions & answers to common problems, questions & requests below, please send us an e-mail, and include your name, address and Delta Translator® serial number/installation key. In your e-mail, the more specific, succinct and detailed you can be in describing the specific problem you are experiencing—including what action(s) you accomplished before the problem occurred, what happened afterward as well as the exact wording of any error messages, etc.—the faster we will be able to assist you in solving it. Being specific, succinct and detailed can avoid numerous follow-ups for clarification and additional information.

To obtain technical support in English: e-mail Delta Translator USA for technical support

Please Note: E-mail requests for technical assistance are answered as soon as humanly possible, usually within 24 hours on normal business days. E-mails sent during weekends or holidays will usually be answered the next normal business day.

To obtain technical support in Portuguese:
Visit the Brazilian publisher's web site:
http://www.micropower.com.br/v3/pt/mail/fale_conosco.asp

Basic Delta Translator Installation: Step-by-step instructions about how to install Delta Translator 3.0, including installation screens, options, etc..

Update Delta Translator to 2007 Edition: If you are a registered Delta Translator 3.0 (English< >Brazilian Portuguese) or Delta Translator 2.0 (Spanish< >Brazilian Portuguese user, a free program upgrade is available. Please e-mail us for specific instructions about how to go about updating and/or upgrading your Delta Translator program. These instructions can only be sent to legal registered users already in our database.

Different English Windows Versions: If your computer uses an English version of Windows® other than American English, please review the special setup instructions that will assure that all Delta Translator buttons, messages, the help file, etc. are displayed in English.

Windows XP Installation Problem: If, when first installing Delta Translator on a Windows® XP system, you receive a 16 bit Windows Subsystem error window with the message: "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft windows application, choose "Close' to terminate the application", please review the information about the AUTOEXEC.NT file for fast and easy solutions to this very common Windows® and InstallShield® problem.

Access Denied Problem: If you try to open Delta Translator and receive the error message, "O motor de banco de dados Microsoft Jet(?) não pode abrir o arquivo 'C:\Program Files\Micropower Software\Delta Translator 3.0\DeltaIP.mdb'.  Ele já está aberto em modo exclusivo por outro usuário, ou você precisa de permissão para visualizar seus dados", please review the information about access denied and program access for a solution to this Windows setup problem.

Online Registration/Update Problem: If your online registration or program update fails (for example, if your computer "hangs up" and you fail to receive a message that the registration or update was successful), it is most likely because your computer cannot successfully make a connection using SMTP (Simple Mail Transport Protocol) port 25. Please review the information about SMTP error messages for a solution to this problem. If, after checking with your ISP (Internet Service Provider), you still cannot successfully make an SMTP port 25 connection, please e-mail us us for specific instructions about how to update Delta Translator manually. These instructions can only be sent to users already listed in our database.

For Windows® 2000 and XP —  chkdsk (an acronym for check disk) is a Microsoft® utility that will check the integrity of your Windows® 2000 or XP computer's hard drive as well as find and fix errors which could muddle data. On computers using Windows® XP and 2000, chkdsk is essentially a replacement for scandisk which was used on Windows® '95, '98 and ME.

For Windows® '95, '98 and ME — scandisk is a Microsoft® utility that will check the integrity of your Windows® '95, '98 or ME computer's hard drive as well as find and fix errors which could muddle data. Scandisk is only used on Windows® '95, '98 and ME and does not exist on Windows® XP or 2000 machines, which use chkdsk to accomplish, essentially, the same thing.

For ALL Windows® VISTA versions — To view Delta Translator's help file on any version of Windows Vista, you need to install the WinHlp32.exe application. This file is not shipped with Windows Vista but is required to display 32-bit Help files (such as is shipped with Delta Translator and many other software programs) that contain a help file with the ".hlp" file name extension. Visit the following Microsoft web page and click the "Continue" button to install the WinHlp32.exe file (application) on your Windows Vista system. http://www.microsoft.com/downloads/details.aspx?familyid=6EBCFAD9-D3F5-4365-8070-334CD175D4BB&displaylang=en Alternately, you may download the Delta Translator 3.0 English User Reference Guide in .pdf Format (750 KB) which contains all of the very same information contained in Delta Translator's Help file.

Delta Translator 3.0 English User Reference Guide in .pdf Format: [750 KB] Delta Translator .pdf User Reference Guide — contains all the information contained in the Help File. You can easily download it and save it on your computer for future reference and then print out the entire Reference Guide or only those sections containing the information you require.

Opening / Loading Delta Translator Programs: How to open and/or load Delta Translator and Delta Windows Translator as well as using Delta Windows Translator and changing its default hot key combination.

Using Delta Translator: Basic instructions about using Delta Translator to translate already existing documents, text copied and pasted from elsewhere or text typed directly into the program from Brazilian Portuguese to English or English to Brazilian Portuguese

Using Delta Web Translator: Basic instructions about using Delta Web Translator to translate Internet web pages from Brazilian Portuguese to English or English to Brazilian Portuguese

Using Delta Windows Translator: Basic instructions about using Delta Windows Translator to translate any highlighted text in any Windows program from Brazilian Portuguese to English or English to Brazilian Portuguese

Registering Delta Translator Online via the Internet: Step by step instructions about how to register your Delta Translator installation online via the Internet. To register Delta Translator, your computer must already be connected to the Internet and must be capable of establishing an SMTP port 25 connection.

Updating Delta Translator Online via the Internet: Step by step instructions about how to update your Delta Translator database online via the Internet. To receive free Delta Translator database updates online, you must have already registered your Delta Translator installation, your computer must already be connected to the Internet and capable of establishing an SMTP port 25 connection.

Check out tips for making better translations. Here you'll find ways to use Delta Translator to its maximum advantage for both yourself and those you're trying to communicate with.

All Windows® operating systems ever released contain a system you can enable and use to quickly and easily type all required diacriticals or accented characters used in Brazilian Portuguese—such as à, À, á, Á, ã, Ã, ç, Ç, é, É, ê, Ê, Í, í, ó, Ó, ú, Ú, ü, Ü—as well as those used in all other Western European languages. Learn how to enable and use the US or United States International keyboard on your Windows® system.