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Problems Using our Secure Online Order System?
If you are experience a problem successfully completing an online order here on our web site (e.g. receive an error message), one (or both) of two separate issues may be at fault which may also cause you to have similar difficulties with other secure web sites:

(1) To use this secure online order system your browser must be enabled to accept "cookies". "Cookies" are small bits of information (such as the specific product you wish to order) stored by your browser in temporary text files on your hard drive. If you do not wish to receive "cookies", you can disable them in your browser and still be able to view our web site, however, you will not be able to successfully complete an order if your browser is not enabled to accept "cookies". To check to see if your MS Internet Explorer browser will accept "cookies", on the menu bar, click Tools>  Internet Options>  Privacy tab>  and, then, set the sliding control to the "Medium" ("default") setting, click the Apply button and, finally, the OK button.

(2) If you use Microsoft Internet Explorer 6.0 on a Windows® XP, 2000, NT 4.0, ME or 98 system, you may need to manually download and install lnternet Explorer patch (KB) 831167 to successfully place an online order on our system, other secure order systems or successfully access many secure web sites. An Internet Explorer update (KB 831167) that fixes this problem is available (in English as well as other languages) directly from Microsoft at: http://www.microsoft.com/downloads/details.aspx?FamilyID=254EB128-5053-48A7-8526-BD38215C74B2&displaylang=en

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